Payment for Parts and Products should be made to the address shown on the invoice. Payments On-Account are due thirty (30) days from the date of the invoice. Late payments are subject to interest charges and payable at the rate of two percent (2%) per month. If a Credit Account has not been established, payment shall be at the time of order for non-stock items or prior to pickup/shipping for in-stock. Other than those orders placed On-Account, payment must be accompanied by photo ID. Additionally, all Credit Card payments over the phone require a completed Credit Card Authorization form. Purchase Orders are required for all orders. Full payment is required for all non-stock items under $1000. A 20% non-refundable deposit is required for all non-stock orders over $1000.
Parts pricing quotes are applicable for 15 days from the time of quotation and require a written copy of the Rentshop quote.
Claims for error or shortage must be made within ten (10) business days from date of shipping or pick-up. Agreement must be obtained before Parts are returned. Any On-Account special ordered items not picked up within thirty (30) business days will be charged and shipped directly to the customer.
A 20% restocking charge will be assessed on all returned Parts or Products. Returns must be shipped freight pre-paid or returned in-store. Non-stock Parts or Products, or any merchandise over ninety (90) days old are not eligible for return. Please note that all returned Parts or Products must be in their original packaging and are subject to inspection. Wear items, regular maintenance items, electrical components, seals, manuals, propane, and ground engaging implements are non-returnable. Other exceptions and conditions apply. Contact us for details.